Privacy
Policy

Moonrock Insurance Ltd ("Moonrock", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or submit information through our website and associated online systems.

Moonrock Insurance Ltd is the data controller responsible for the personal information collected through this website.

Moonrock Insurance Ltd
Registered in England and Wales No. 09426291
Authorised and regulated by the Financial Conduct Authority (FRN 979916)

Registered Office:
27a Maxwell Road
Northwood
HA6 2XY

Email: compliance@moonrockinsurance.com
Website: www.moonrockinsurance.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

This Privacy Policy applies to personal information collected through our website, online contact forms, email enquiries and other online communications, including information submitted through any online enquiry, quotation or customer service systems made available through our website.

It is intended as a website and online services privacy notice. Separate privacy information may apply to personal data processed in connection with insurance quotations, policy administration, claims handling, recruitment activities, supplier relationships and employment matters.

We may collect and process the following information.

Information You Provide
Name
Email address
Telephone number
Company name
Information submitted through contact forms
Information submitted through online enquiry or quotation systems
Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:

IP address
Browser type and version
Operating system
Website usage information
Pages viewed
Date and time of visits
Referring website addresses

Our website may use cookies and similar technologies to ensure the website functions correctly and to improve user experience.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Further information regarding the cookies used on our website can be found in our Cookie Policy.

We use personal information for the following purposes:

Responding to enquiries and requests.
Providing information about our products and services.
Managing our relationship with prospective customers, brokers, partners and suppliers.
Operating, maintaining and improving our website and online services.
Monitoring website performance and security.
Preventing fraud and unauthorised activity.
Complying with legal and regulatory obligations.

We process personal information under one or more of the following lawful bases:

Your consent.
Performance of a contract or taking steps prior to entering into a contract.
Compliance with legal and regulatory obligations.
Legitimate business interests, provided these do not override your rights and freedoms.

In limited circumstances, we may process special category personal data where this is necessary for insurance-related purposes or to comply with legal and regulatory obligations.

Where we do so, we will ensure an appropriate lawful basis and additional condition for processing applies under UK data protection legislation.

We do not sell personal information.

We may share information with:

Website hosting and IT service providers.
Providers of online quotation, underwriting, customer relationship management and customer service systems.
Professional advisers including lawyers, auditors and consultants.
Regulatory bodies, government agencies, law enforcement authorities or courts where required by law.
Service providers who support the operation, maintenance and security of our website and online services.
All third parties are required to protect personal information appropriately and only process it in accordance with applicable law.

Personal information collected through our website may be stored and processed by our website hosting and technology providers, including providers located within the United Kingdom and the European Economic Area (EEA).

Where personal information is processed outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK data protection law. These safeguards may include transfers to countries that benefit from UK adequacy regulations or the use of approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent measures.

You may contact us for further information about any international transfers and the safeguards applied.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting obligations.

When information is no longer required, it is securely deleted or anonymised.

We maintain appropriate technical and organisational measures designed to protect personal information against:

Unauthorised access.
Accidental loss.
Destruction or damage.
Unauthorised disclosure.
Misuse.
We regularly review our security arrangements and work with trusted service providers to maintain appropriate standards of information security.

Under UK data protection law, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request erasure of your personal information in certain circumstances.
Request restriction of processing.
Object to certain processing activities.
Request the transfer of your personal information in a structured, commonly used and machine-readable format where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner's Office (ICO).
Request human review of decisions made solely by automated means, where applicable.
To exercise any of these rights, please contact us at:

compliance@moonrockinsurance.com

If you choose to receive marketing communications from us, you may unsubscribe at any time by following the instructions in our communications or by contacting us directly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

If you are concerned about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: https://ico.org.uk

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory or business requirements. The latest version will always be available on this website