How to make a claim

At Moonrock we believe Claims should be dealt with quickly and efficiently. Our Insurer partner Hiscox will deal with your claims directly to make sure we deliver on this aim. The Hiscox claims team are available 09.00 - 17.30 Monday - Friday excluding bank holidays. All new property claims should be emailed to property.claims@hiscox.com and all new liability claims should be emailed to hiliability@hiscox.com. If you would like to discuss reporting your claim with Hiscox before sending across your completed form you are able to call them on +44 (0)845 213 8899

The out of hours emergency contact telephone number is +44 (0)870 241 6257, which provide access to 24 hour assistance, such as plumber and electricians on a pay and claim basis.

You need to:

  • Contact the police immediately in respect of any theft or malicious damage
  • Contact Hiscox claims using the details provided
  • You should not make any attempt at replacement or repair of items without written authorisation from us
  • You must send us any claim, writ or summons as soon as you receive it.

Failure to do any of the above may result in your claim being delayed or rejected.

Do not negotiate, pay or settle, admit or deny any claim without our or your insurer’s written permission. You must also notify us in writing of any impending prosecution, inquest or fatal accident enquiry.

 Important note:

Your claim cannot be dealt with quickly and efficiently until we have received all the necessary information and supporting documentation. It is important to provide as much detail and supporting evidence as possible, failure to do so will inevitably result in a delay. Dependent upon the circumstances of the claim, the underwriters reserve the right to request additional documentation or information as required.

Moonrock Insurance Claims Form

 

Drone Policies


Basic
From: (incl. IPT) £21 pm

Material Damage £1000

  • Damage to drones and payload
  • Personally owned and hired in equipment
  • While in storage
  • In transit and in flight
  • Hired In cover Business Continuity
  • No drone details required
  • Storm and flood damage
  • Cyber Attack
  • Night Flying

Public Liability £1m

Buy Basic


0% finance on Direct Debit payments

Standard
From: (incl. IPT) £41 pm

Material Damage £3000

  • Damage to drones and payload
  • Personally owned and hired in equipment
  • While in storage
  • In transit and in flight
  • Hired In cover Business Continuity
  • No drone details required
  • Storm and flood damage
  • Cyber Attack
  • Night Flying

Public Liability £2m

Buy Standard


0% finance on Direct Debit payments

Premium
From: (incl. IPT) £53 pm

Material Damage £5000

  • Damage to drones and payload
  • Personally owned and hired in equipment
  • While in storage
  • In transit and in flight
  • Hired In cover Business Continuity
  • No drone details required
  • Storm and flood damage
  • Cyber Attack
  • Night Flying

Public Liability £5m

Buy Premium


0% finance on Direct Debit payments

Deluxe
From: (incl. IPT) £68 pm

Material Damage £10000

  • Damage to drones and payload
  • Personally owned and hired in equipment
  • While in storage
  • In transit and in flight
  • Hired In cover Business Continuity
  • No drone details required
  • Storm and flood damage
  • Cyber Attack
  • Night Flying

Public Liability £5m

Buy Deluxe


0% finance on Direct Debit payments

Flight Assessment Cover

Instant cover for flight assessment exams (valid for 30 days). Replacing the need to purchase a full years' insurance, before receiving your PFCO.

We are the only company that provides cover for:
Public liabilty £1million
and
Material Damage

For: £11

We will return the full £11 when you purchase one of our annual policies

Important Notice: Other providers of exam insurance on the market do NOT cover your drone if it crashes in the exam

Buy Now
Bespoke Cover

The policy options above provide an indication of the prices. To obtain a quote that is more specific to your requirements, please submit details of your requirements, by clicking the box below.


All our policies are FULLY FLEXIBLE. This allows you the freedom to increase and decrease the levels of public liability and material damage on job-by-job basis. We can provide this on a weekly or monthly basis.


Public Liability options from £1m to £10m.
Material Damage options from £1k to £150k.

Bespoke Enquiry
Hiscox logo
Underwritten by Hiscox